Your Privacy Matters to GG PH

1. Who We Are

GG PH ("GG PH," "we," "us," "our") operates the online gaming platform accessible at gg-ph.com. GG PH is a PAGCOR-licensed online gaming operator serving players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a data controller under the Data Privacy Act of 2012, GG PH is responsible for determining the purposes and means of processing your personal data.

GG PH has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a GG PH account, we collect the following information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number or email address
• Username and encrypted password
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and Philippine anti-money laundering laws, GG PH collects:

• Government-issued photo ID (PhilSys ID, passport, driver's license, UMID, SSS ID, or PRC ID)
• Proof of address (utility bill, bank statement, or barangay certificate)
• Selfie or live photo for facial verification purposes
• Proof of payment method ownership where required

2.3 Financial Data

When you make deposits or request withdrawals, GG PH collects transaction records including payment method type (e.g., GCash, PayMaya, BDO, BPI, Metrobank), transaction amounts in Philippine Peso (PHP), transaction timestamps, and reference numbers. GG PH does not store full card numbers or full bank account numbers on its servers.

2.4 Gaming Activity Data

GG PH records your gameplay history, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for regulatory reporting, responsible gaming monitoring, and improving the platform experience.

2.5 Technical & Device Data

When you access the GG PH platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data

If you contact GG PH customer support via live chat or email, we retain records of those communications, including your name, contact details, and the content of your messages. This data is used to resolve your queries and improve our support services.

3. How We Collect Your Data

GG PH collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and server logs when you access and use the GG PH platform.
• From third parties — from identity verification service providers, payment processors, and fraud prevention partners who assist GG PH in verifying your identity and processing transactions securely.
• From regulators — GG PH may receive information from PAGCOR or other Philippine government agencies in connection with regulatory compliance obligations.

4. Why We Use Your Personal Data

GG PH processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your GG PH account.
• Age and identity verification: To confirm that you are at least 21 years of age and to verify your identity as required by PAGCOR and Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods.
• Regulatory compliance: To meet our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• Customer support: To respond to your queries, complaints, and requests.
• Marketing communications: To send you promotional offers and updates about GG PH, where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the GG PH platform experience for all players.

5. Legal Basis for Processing

GG PH processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and gameplay services.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC regulations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your data privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

GG PH does not sell, rent, or trade your personal data. We share your data only in the following circumstances:

• Service providers: Trusted third-party providers who assist GG PH in delivering its services, including KYC verification providers, payment processors, cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements that require them to protect your data.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where GG PH is legally compelled to disclose data in connection with a criminal investigation or court order.
• Business transfers: In the event of a merger, acquisition, or sale of GG PH's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

GG PH will never share your personal data with third-party advertisers or data brokers.

7. Cookies & Tracking Technologies

GG PH uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential cookies: Required for the platform to function, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference cookies: Used to remember your language, display, and notification preferences.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the GG PH platform.

8. Data Retention

GG PH retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction records are retained for a minimum of five (5) years in accordance with AMLA requirements.
• Customer support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year after opt-out.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with GG PH's data disposal procedures.

9. Data Security

GG PH implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and GG PH servers.
• Encryption of sensitive data at rest, including KYC documents and payment information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for GG PH staff accessing systems that process personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While GG PH takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by GG PH:

To exercise any of these rights, contact GG PH's Data Protection Officer using the details in Section 14. GG PH will respond to all data subject requests within thirty (30) days. Some requests may be subject to identity verification before processing.

11. Children's Privacy

The GG PH platform is strictly for individuals aged 21 years and above. GG PH does not knowingly collect personal data from anyone under the age of 21. If GG PH becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted in accordance with applicable law. If you believe a minor has registered on GG PH, please contact us immediately using the details in Section 14.

12. International Data Transfers

GG PH primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification platforms — GG PH ensures that such transfers are subject to appropriate safeguards, including data processing agreements that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

13. Updates to This Privacy Policy

GG PH reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, GG PH will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or GG PH's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the GG PH platform
• Response Time: Within 30 days of receipt of your request

If you are not satisfied with GG PH's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.